You must be 18 years old or over to use this site. If you are not please DO NOT use this site.
How to contact us
PIP PAC is one of several projects
managed by the Gay Men’s Health Collective. We have a contact page on
this and emails are usually answered within 2 hours. Please remember, we
are a group of volunteers with no paid staff so bear with us if you
don’t get an ‘instant’ response. You can also write to us at: GMHC, PO
Box 70190, London WC1A 9JL.
When we are open
We have no opening hours as such but set aside time daily to assemble packs and process orders, Monday to Friday.
Do I need to create an account to place an order?
How do I pay for my order?
We accept PayPal and other major debit and credit cards. We do not accept payment by cheque, postal order or cash. Your payment receipt will read: GMHC.
How long will my order take?
We aim to despatch orders daily at 4pm, Mon-Fri. Orders received after
this time will be despatched the following working day. Orders are sent
Royal Mail 1st Class (large letter, less than 250g). We only deliver in
the United Kingdom.
Postage and packaging (P&P)
Our P&P rates are £1.00 for single packs. P&P is free on twin packs.
Packs are sent in discreet packaging with no indication as to what is inside or where item was bought.
All credit and debit card payments are handled by PayPal, a third party
secure payment service provider. Your purchase will display as PIP PAC
on your statement. All transactions are SSL protected. It is a crime to
use a false name or a known invalid credit card to order.
Should you wish to cancel your order prior to despatch, please contact us by 3pm on the day you placed the order.
TERMS & CONDITIONS
The owner of this website is the Gay Men’s Health Collective (GMHC), a
volunteer run organisation. You can write to us at: GMHC, PO Box 70190,
London WC1A 9JL. You have the sole responsibility for all actions you
undertake on this website. We will NOT pass your personal details or
payment information on to any third party. You undertake that all
details provided for the purchase of our packs are legal and correct and
that any debit/ credit card used is your own and there are sufficient
funds to cover the cost of goods ordered. If there are any changes in
the above details it is your responsibility to inform us as soon as
We accept no liability for any errors or omissions on our website. We
reserve the right to change information, prices and descriptions of
products at any time. We will do our best to correct errors and
omissions as soon as possible after being notified of them. We are not
responsible for the content of external linked internet sites. All packs
will be sent to the delivery address given by you and stated in the
order confirmation. We have no liability for any delay in the delivery
of products ordered to the extent that the delay is due to any event
outside our reasonable control.
We strive to offer quality products which have been sourced from
suppliers in the UK. If you receive a product that is incomplete or
incorrect, contact us for a return code. You must include the reason for
the item’s return to ensure that your query is dealt with efficiently.
Please return packs to us unused, properly packaged and in the original
packaging where possible. Your statutory rights are not affected.
the purpose of the Data Protection Act 1998, the data controller is
collection and use of personal information relating to potential and
existing customers of PIP PAC, managed by the Gay Men’s Health
Collective. The Gay Men’s Health Collective is committed to abiding by
the operation of its business. Please read this policy carefully as it
explains the kinds of personal information we collect about you and how
it is handled.
COLLECTION AND USE OF PERSONAL INFORMATION
We collect as little information as we possibly need to process orders.
Personal information collected from you may include your name, payment
processing information, postal address, email address, land line or
mobile telephone number, delivery details as well as other non sensitive
personal information. We do this for payment processing and so we can
respond to your enquires. Every 14 days we print off hard copies of
orders which are then stored securely. Emails are then deleted. We only
store this information where we are required to do so by law, and for
the exercise or defence of legal claims.
Website usage and cookies
A cookie is a piece of information that is stored on your computer’s
hard drive by your web browser. Most browsers accept cookies
automatically, but you can alter the settings of your browser to prevent
automatic acceptance. You can obtain further information about third
party privacy policies or disable their cookies by visiting their web
Security of personal information
Payments made via our web sites are processed in a secure environment
using software provided by other reputable third party providers.
We will only disclose personal information about you to third parties
for processing purposes associated with payment processing, the supply
of packs, for web site administration, or elsewhere when you have
consented to such disclosures, or where such disclosures are required or
permitted by law. These third parties are contractually bound only to
use personal information to perform the services that we hire them to
Access to personal information
You may access the information we hold about you by contacting us
through our contact form or writing to us at GMHC, PO Box 70190, London
basis to make sure you have read the latest version and you understand
what we do with your personal information. Your continued use of our
services or our web sites following the posting of changes to these
terms means that you consent to those changes.
Last updated Tue 6 May 2014